Agent - Reservations
AIR INUIT - CORPORATE PROFILE
Air Inuit has been providing essential scheduled, charter, cargo and emergency air transportation services to Nunavik and beyond, 24 hours a day, 365 days a year, for more than 45 years. Owned collectively by the Inuit of Nunavik through the Makivvik Corporation, the airline operates a fleet of more than 30 aircraft and employs over 1,000 people in one of the world's most demanding flying environments.
Air Inuit's management and team of dedicated employees are committed to pursuing the company's mission of providing safe, punctual and courteous air service to the people living and doing business in the beautiful Nunavik region of northern Quebec.
The main task of the reservation agent is to make and modify passenger reservations. He is often the first direct link with the passenger; his work takes place mainly over the phone.
DUTIES AND RESPONSIBILITIES
- Take reservations and process payments.
- Modify itineraries.
- Confirm flights with passengers.
- Inform customers on company policies.
- Perform administrative duties related to the reservations department.
- Establish a link of confidence with the customer and find the best solutions possible to give a first-class service.
- Assist Air Inuit stations.
QUALIFICATIONS
- Be bilingual (French/English), Inuktitut would be a complementary asset.
- Be motivated.
- Capability of establishing a positive contact with customers.
- Be familiar with Windows, Outlook, Internet and the knowledge of the Gabriel reservation system would be an asset.
- Team spirit.
- Airline experience will be considered as asset.
- Be familiar with the served territory.
- Be available to work on shifts Monday to Sunday.
EMPLOYMENT CONDITIONS
- Weekends (Saturdays and Sundays)
- 7.5 hour shift
COMPENSATION
The remuneration package and associated benefits will be in accordance with corporate policies.
Starting hourly wage - $21.35
BENEFITS
What we offer:
- An employee Registered Retirement Savings Plan (RRSP) - 5% employer contribution;
- A group insurance plan (life, medical, dental, short- and long-term disability);
- A 3-week vacation allowance (6%);
- Company profit-sharing;
- Telemedicine program for employee and family members;
- Employee Assistance Program (EAP) for employee and family members;
- A retirement allowance program;
- A program of flight privileges and discounted travel with several airlines around the world;
- Various innovative recognition programs.
APPLICATION
We thank all applicants for their interest in the position. We are proud of our culture, which encourages diversity. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.
The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.
Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. If you have any questions about job accessibility at Air Inuit, please contact us at RH-HR@airinuit.com.