Host, Hostess

Job Summary

Responsible for seating residents in the dining room. Handles customer service situations as they arise.

Essential Duties and Responsibilities:

• Promptly and warmly greet and direct guests to their tables based on availability or desired seating arrangements.
• Help create an overall enjoyable dining experience and promote a safe, clean and neat environment for guests and other associates.
• Exhibit exceptional communications skills.
• Get along well with others, demonstrate flexibility and patience; possess an interest in people.
• Supervise the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed.
• Helps train new food-service team members.
• Supervises the closing of the assigned dining room; ensures side work and station setup is properly completed.
• Demonstrate knowledge of emergency safety procedures and help evacuate guests to safety in the event of fire or other emergency.
• Assist with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards.
• May be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.
• Work with staff of other departments to perform job duties and during special events or functions.

Qualifications:

Think you have what it takes to be one of our Hosts/Hostesses? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role.

• Experience as a server or in a dining room setting is an asset.
• Attention to detail.
• The ability to make decisions.
• Interpersonal skills, facility with meeting people, teamwork, collaboration, leadership, adaptability and excellent communication skill are required.
• Good personal grooming, confidence, integrity, ability to manage stress, dynamism, energy, autonomy, initiative, availability, flexibility and orientation toward quality are required.
• Able to work in a fast paced environment and readily acceptable to change work priorities at any time.
• Physical ability to carry out the duties of the position.