Operations Supervisor

Tasks

• Safety First:
• Carefully monitor players and dealers to detect any suspicious or irregular behavior.
• Maintain game protection by watching for anomalies reported by dealers regarding cards or bets.
• Verify transactions and ensure compliance with standards and procedures to preserve game integrity.
• Assess and track performance by recording players' game history to analyze trends and ensure optimal management of card and chip inventories.
• Oversee the opening and closing of gaming tables, ensuring compliance with procedures and equipment security.
• Manage card and chip inventory and adjust table limits according to provided guidelines to ensure smooth operations and prevent stock shortages.
• Clear and Smooth Communication:
• Provide clear instructions and intervene effectively with dealers and players.
• Handle delicate situations with tact and professionalism to maintain a harmonious environment.
• Ability to simplify complex information quickly and efficiently without wasting time.
• Exceptional Customer Service:
• Adopt a welcoming and professional attitude to provide a memorable experience for players.
• Spot signs of players in distress or those spending too much time at the tables without eating and ensure responsible consumption.
• Build and maintain strong relationships with clients, reinforcing their loyalty.
• Carry out any other related tasks necessary for the smooth operation of the gaming tables.

Advantages

• A job like no other: forget about boring routines! Here, every day is an adventure filled with laughter and memorable encounters.
• Participation and success in training: You will be required to attend mandatory training sessions and workshops to enhance your skills and knowledge, enabling you to advance in your career.
• Uniform provided: in addition to working in a festive atmosphere, you'll receive a competitive salary and a uniform to shine bright.
• Employee discounts: enjoy discounts at the casino's restaurant.

Job requirements

• At least 18 years old and have a high school diploma.
• Experience in team management and rule enforcement to ensure smooth operations.
• Communication skills that rival even the most experienced dealers.
• Providing exceptional customer service is second nature to you!

Desired profile

• Acute observational skills, able to notice even the smallest details while remaining discreet.
• Resilience under pressure, with a natural ability to stay calm and make informed decisions in high-stakes environments.
• Analytical and quick-thinking, capable of assessing complex situations with precision and efficiency.