Poker Supervisor

Tasks

• Warmly welcome each guest upon arrival, offering a red-carpet worthy experience.
• Reserve seats at gaming tables for guests, carefully personalizing their experience.
• Engage guests during their wait in an entertaining and lively manner to maintain a positive and exciting atmosphere.
• Manage game tournaments, assigning player positions to tables to ensure smooth and enjoyable proceedings.
• Provide impeccable customer service by anticipating guests' needs and proactively meeting their expectations.
• Oversee the entire guest experience, ensuring a smooth transition from waiting to playing.
• Create memorable moments for guests, ensuring they feel special and valued throughout their visit.
• Lead by example, fostering a culture of exceptional service and ensuring team cohesion.
• Work closely with other departments to ensure a seamless guest experience.
• Perform any other related duties necessary for the smooth operation of the activities.

Advantages

• A job like no other: forget about boring routines! Here, every day is an adventure full of laughter and unforgettable encounters.
• Participation and success in training: You will be required to attend mandatory training sessions and workshops to enhance your skills and knowledge, enabling you to advance in your career.
• Uniform provided: in addition to working in a festive atmosphere, you'll receive a competitive salary and a uniform to shine bright.
• Employee discounts: enjoy discounts at the casino's restaurant.

Job requirements

• Be available to attend a full-time, paid mandatory training.
• You are at least 18 years old and hold a high school diploma.
• You have at least 2 years of experience in team management or a related position.
• Communication skills that rival even the most experienced dealers.
• Offering exceptional customer service is second nature to you!

Desired profile

• An innate sense of customer service, providing a memorable experience for all participants.
• Ability to create a friendly and dynamic atmosphere, engaging guests and entertaining them from the moment they arrive.
• Excellent communication skills, able to simplify the rules for novice players.