Casino Shift Manager

Main Duties:

Reporting to the Customer Experience Manager, this position optimizes net income through customer service excellence, provides guests with exciting entertainment, and builds strong relationships internally and externally (Miyo-wîchêtowin), by providing overall management and oversight of the Casino's Cage, Food & Beverage, Guest Services, Live Games, and Slots operations.

Responsibilities include: leading, planning and analyzing Casino Operations, with strong emphasis on maximizing gaming revenue, and maintaining high service standards. Providing effective management of staff, promoting good relationships and ensuring they have the knowledge and tools they need to succeed. Administering budgets, including forecasting budget needs, creating proposals relating to projects, monitoring, tracking and reporting on expenditures. Handling escalated customer relations issues. Modeling SIGA's values, and presenting a positive image of SIGA in the community. Participating in development and implementation of SIGA-wide gaming strategies. Participating in other projects and activities as required, to maximize revenue and deliver an exceptional guest experience.

Conditions of Employment

• Successful candidates are subject to a background check as well are required to obtain and maintain a gaming employee Certificate of Registration from the Saskatchewan Liquor and Gaming Authority (SLGA)/Indigenous Gaming Regulators (IGR).
• The minimum age to work in a casino or any area where gaming can be seen is 19 years of age.
• Must possess valid Saskatchewan Driver's License and acceptable driving record.
• Some SIGA locations operate in a high sensory environment. You may be required to work in an environment where you will be exposed to tobacco smoke, high noise levels, flashing and blinking lights, and a congested workplace. SIGA adheres to all occupational health and safety regulations and makes every effort to limit the adverse effects of these elements.
• As our organization values employee and patron safety, SIGA has instituted a Drug & Alcohol policy for its employees.
• SIGA reserves the right to perform post-incident and/or reasonable cause drug and alcohol testing for any employee violating Drug & Alcohol Policy A04-607 where deemed necessary by management whom have completed SIGA's Supervisor & Manager Drug & Alcohol Training course.
• Compliance with all regulatory requirements as may be applicable to your position including but not limited to both SLGA requirements and the Anti-Money Laundering requirements set out in the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations and policies made thereunder by Canada and FINTRAC.

Education:

• Successful completion of a two-year diploma in Business Administration or a related discipline.

Experience:

• Minimum of five years' directly related experience working in one or more casino department, including supervision and/or training of personnel, knowledge of customer relations, financial management, and general operations.

Why SIGA?

At SIGA we focus on quality of life and an inclusive work environment that embodies a strong sense of belonging. As a non-profit, 100% of our net income goes back to our communities.
Be a part of a game-changing First Nation organization that gives back!

SIGA is proud to be named one of the recipients of the 2024 Saskatchewan Top 100 Employers award. We are honored by this recognition and thrilled to be recognized as a game-changing employer!

Additionally, SIGA is excited to have been selected as the winner of the 2024 provincial WorkSafe Safe Employer Award. This award from WorkSafe Saskatchewan highlights employers who demonstrate an unwavering commitment to the health, safety, and well-being of their workers, contractors, and customers.

Who can apply to this job?
Only apply to this job if you are a Canadian citizen, a permanent resident of Canada, or a temporary resident of Canada with valid legal authorization to work.

Additional Information
Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval.

Apply today!