Hotel Industry Job Description.
Description of the function The concierge is a customer service specialist. He is found mostly in chateaus or luxury manor houses and in private establishments or affiliates of major international chains. His duty is to provide guests with information and personalized services. A difficult and demanding job, the concierge is the first person the guest […]
Description of the function The front desk clerk covers four areas related to customer service: reservations, arrivals and departures, customer service and administrative activities. So he is at the centre of a hotel establishment’s activities since he is often the first and last contact with the customer. He must in particular: Make reservations Greet customers […]
Description of the function The housekeeping attendant is responsible for housekeeping of rooms and public areas depending on the hotel establishment’s policies and procedures. He must in particular: Clean the bathroom and the room (change the linen and make the beds, dust the furniture and vacuum, clean the toilets, mirrors, lamps, interior windows and windowsill, […]
Description of the function The room service attendant relies on the establishment’s catering service. His main duty is to take orders from guests for food and beverages. He must in particular: Take orders for food and beverages by telephone or by collecting the order card left by guests at the door of their room Transmit […]
Description of the function A bellhop’s duty is to greet guests at the main entrance and in a hotel’s lobby. He brings them to their room and carries their luggage on arrival and departure. He must in particular: Take care of mail to be sent, theatre tickets to be collected Take care of messages to […]
Description of the function The porter is responsible to greet guests at the main door of a hotel to assist them when entering and leaving the premises. Depending on the establishment, he may open the door for guests, help carry their bags, explain the itinerary to get to a given place and hail taxis. He […]
